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It was so lovely to walk into your office and feel embraced as part of the ‘Spacemaker’ family. You really do have such a fabulous team of people around you. I really appreciated that even though we have had our final handover, both Rob and Bernie went beyond the call of duty and were happy to spend more time exploring options for window furnishings with me.
It reflects your company’s culture of really caring for your clients and value-adding to everything you do.
I know that you have read the thank you letter I gave Rob last week, but I also wanted to write an email to you. We have been so thrilled with our entire experience with Spacemaker from the welcoming and efficient first point of contact to handover of a beautifully complete and ready to live in extension. Our renovation was very low stress and enjoyable. Every member of your team has a calm, proactive, positive, ‘can do’ attitude. This coupled with their attention to detail and uncompromising pursuit of excellence has achieved such a quality end product.
Allan was just fabulous to work with. He really listened and took the time to understand what was important to us and our lifestyle and then designed a space that works so beautifully. His experienced and honest opinions created a design that was practical to build and yet individual and with such attention to detail that allows the extension to blend seamlessly with the existing house, both inside and out. We just love the divine large windows, even though we know we pushed the friendship to keep making them bigger, while also still being able to support the roof! Allan was so patient and attentive, but never overbearing or pushy.
To finish a renovation and be able to say it was low stress and fun is such a testament to Rob’s exceptional skill as a Project Manager and the wonderful team that Spacemaker has built around him. The culture he created on our worksite is to be commended. The site was always calm, happy and industrious with safety as a priority – this is something to be valued and rewarded. The great relationships that he has built with his trades was obvious, with the catch phrase ‘we will do it because it’s Rob’ being heard many times, by many different trades. Rob’s expertise, eye for detail, pursuit of excellence, creativity and ability to see the bigger picture we are very grateful for – even if we did entertain a million different alternatives before coming full circle to his original suggestions on more than one occasion! He is astute with taste, diplomatic and seems to always get the balance right between advice and giving us space for personal choice. He was quick to respond and rectify the very few hiccups we encountered. Rob’s interpersonal and leadership skills are such an asset to your company. His calm, engaging and reassuring manner ensured a low stress build. His patience, knowledge, professionalism, diplomacy, honesty, integrity and organisational skills- all interspersed with humour made for a very easy and productive working relationship.
The high calibre of trades you engage is obvious. Craftsmen in their chosen field, with a strong work ethic. They had obvious pride in their work. This was coupled with them being people we were very happy to have around our house and family. We thank them all for the quality of their work and the respect and safety priority they demonstrated to us as a family living onsite throughout the renovation.
Spacemaker’s integrity, honesty, reliability, uncompromising pursuit of excellence & attention to detail is unwavering. We have experienced an enjoyable and very low stress renovation with seamless transition from design, through construction to completion. Spacemaker’s team are a delight to work with - professional, friendly, organised & experts in their chosen field. An enormous thank you for a renovation we are thrilled with.
We look forward continuing to recommend Spacemaker and enjoying the gorgeous space you have created. You and your team are always welcome to join us.
With many thanks.